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Client Survey Form

Share your feedback about our service with us by completing the following form.

It is motivating for us to know when we are getting it right, and as part of our partnership in your pets care it is very important to know if we could improve.

Please fill in all the fields and tick the relevant boxes

Are you the person primarily resposible for
selecting veterinary services in your household?
For how many of the following animals do you seek veterinary advice?
Are you a breeder, groomer or trainer?
How did you first hear about us?
Why did you choose Alcombe?
What services do you usually use during your visits? (tick all that apply)
How good are we at meeting your needs and expectations? How satisfied are you with our services?
Please rate our performance in the following areas by marking a value on the scale.
happy   neutral   sad n/a  
Courtesy in scheduling appointments
Receptionists Telephone manner / Friendliness
Convenience of opening hours and operation
Convenience of Location
Cleanliness of waiting room / facility
Staff member's manner / friendliness
Waiting time to see the doctor
Condition of equipment and facility
Veterinary surgeon's manner & friendliness
Veterinary surgeon's explanation of diagnosis and prognosis
Quality of medical care
Non-medical care and treatment of animal
Discharge and home care instructions
Availability of emergency services
Availability of educational programs and and advice on care and treatment
Availability of ancillary services, such as boarding
Explanation of fees and / or estimates
Reputation of facility
If you answered poor or fair to any of the above, please explain and add any suggestions you may have
If you are not sure or would not visit again, please help us to improve by sharing your reasons
How likely are you to recommend our services
to other animal owners?
If you are not sure or wouldn't recommend us,
please help us to improve by sharing your reasons

Thank you for taking the time to fill in our feedback form – it’s important to us that our customers are happy and we value your input! We always treat your personal details with the utmost care and will never sell them to a third party – this form is purely for our own personal use to improve our services. By submitting your details and feedback you acknowledge that you are happy for us to use your answers as feedback to our services.

If you would like us to add you to our mailing list please let us know by ticking the box below.

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